Discover Emotional analysis

Q°emotion analyzes all your written feedback.
Our tool turns your customers' emotions into operational insights

We do emotional analysis on

Customer journey

Identify pain points and what amazes your customers. Enhance the customer journey by focusing on what matters to them

Voice of customer

Analyze the most mentioned thematics ranked by their emotional intensity. Improve satisfaction by implementing customers' true expectations in your road map

Product improvement

Discover what customers feel about your product using emotional and sensorial insights. Get a quick understanding of your Ad hoc surveys and barometers

Customer care

Priorization of the most emotional request (claim, after sales,…) to answer quickly to the customers. Detection of emotional intensity to provide a more empathic answer

Happy customers

« From the reading of Q°emotion business, this is an area that is worth exploring and has several drivers of interest for marketers. As competition grows with Offline/ Online, shopper experience in any «moments» of purchase funnel is key and brands need to understand the value of Emotional experience to leverage sales lift & profits. »

Georges Mao.

Head of marketing science APAC at facebook

« Digital is first of all human. Q°emotion enables to take into account expressed emotions on the internet in order to stimulate decision taking in terms of monitoring, communication and e-reputation. We are not bots on the internet, we are human beings before everything. »

Emmanuel Fraysse.

CDO. Animaute

« Our priority at Corsair is to satisfy our customers. Q°emotion's solution tracks rapidly and precisely sources of dissatisfaction in our passenger's minds. This enables us to come up with a concrete solutions and to significantly improve our services. »

Stéphanie
de la Roncière.

Head of Marketing and Customer Experience, Corsair

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