Identify pain points and what amazes your customers. Enhance the customer journey by focusing on what matters to them
Analyze the most mentioned thematics ranked by their emotional intensity. Improve satisfaction by implementing customers' true expectations in your road map
Discover what customers feel about your product using emotional and sensorial insights. Get a quick understanding of your Ad hoc surveys and barometers
Priorization of the most emotional request (claim, after sales,…) to answer quickly to the customers. Detection of emotional intensity to provide a more empathic answer
Head of marketing science APAC at facebook
de la Roncière.
Head of Marketing and Customer Experience, Corsair