Q°emotion combines AI algorithms with a multilingual emotional dictionary to qualify emotions, sensations, and involvement of the customer in their feedback. Relying solely on positive/negative scoring is not enough to reach your client. Q°emotion helps you personalize customer experience by detecting key drivers of emotions thanks to NLP (Natural Language Processing) and semantic classification. By analyzing your customer’s path, you will be able to focus on the most influential touch points and eliminate burdens and frustration, allowing you to build strong and stable relationships with the customers.
Meeting your customers’ expectations and continuously amazing them is a long journey for most companies! Q°emotion helps you to provide the most emotional experience to stand apart from your competitors. By knowing what triggers your customers' emotions, you will be able to improve their emotional response to your brand. Q°emotion provides features to:
Generate emotional customer experience
Q°emotion eases the customer relationship management process by providing efficient tools to business teams. We offer complementary features such as alerting, prioritization, and emotional mapping.