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“The Q°Emotion platform allows us to analyze the verbatim collected in our satisfaction surveys, and thus better understand the expectations of our members. The analysis of the emotions contained in each verbatim enriches the analyzes and makes it possible to detect weak signals. The rendering platform is intuitive and ergonomic, and makes it easy to handle verbatim.”

"The Q°emotion solution, a new approach to customer experience revisited by emotions. This innovative solution based on the analysis of customer feelings, has allowed us to dissect customer insights with positive or negative value, and to be able to engage internal actions to correct these irritants. A fun, ergonomic platform, allowing at a glance, to visualize our customer satisfaction KPI's, and to put them in relation with the emotional journey of our customers."

“The Q°emotion solution has enabled us to highlight the pain points of our consumers and to understand them through emotional clues. In addition, we were able to communicate the emotional indicators to regional managers who were able to pass them on to their customers and put into action areas for improvement.”

"Q°Emotion, emotion in all its states, effective and relevant. This new and complementary axis of analysis allowed us to immerse ourselves in the emotional journey of our clients and to target the actions to put in place to improve the feelings of our customers. Note the responsiveness of Q°Emotion teams in considering our needs and the developments put in place."

"Thanks to Q°Emotion, we are able to explore in depth the emotional reactions of our customers when they visit our stores. This has enabled us not only to strengthen our relationships with our customers, but also to significantly increase our sales performance. This ability to delve into emotion allows us to perfect our interactions with our customers."