Never miss any step in optimizing your customer experience with the Q°emotion checklists.
Checklist - Customer satisfaction survey analysis
Go through all the steps necessary for the proper analysis of a SAT survey in our checklist.
We suggest you divide the work into 6 stages:
- Prepare your analysis and measure Macro results
- Explain Macro trends
- Measure Customer Journey Analytics and other key topics
- Manage alerts, detect crucial insights and summarize priorities
- Communicate
- Animate and encourage change
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