Published on September 25, 2024  - Updated on December 14, 2024

How to improve customer retention and build loyalty with Emotional AI In an increasingly competitive market, building customer loyalty is essential to ensure the long-term future of your business. Bu...

Published on August 02, 2024  - Updated on December 14, 2024

EMOTIONS: THE SECRET TO A SUCCESSFUL CUSTOMER EXPERIENCE Do you think that a silent customer is a satisfied customer? Think again, because you're wrong! A customer won't always tell you ...

Published on July 16, 2024  - Updated on December 14, 2024

Case Study: The Impact of Emotion in the Tourism Sector in 2024 Introduction L’émotion plays a key role in customer satisfaction and experience in all sectors of business. And this is all the ...

Published on May 16, 2024  - Updated on December 14, 2024

Semantic analysis and AI, valuable to email channel and customer  Semantic analysis for email stands infamous. In today's digital landscape, email remains a crucial communication channel for business...

Published on January 08, 2024  - Updated on December 14, 2024

Understanding your customers to optimize your sales strategy A relationship of trust with your customers depends on a thorough understanding of their motivations. With this in mind, customer segmenta...

Published on January 04, 2024  - Updated on December 14, 2024

How to calculate customer retention rate ? "There is only one boss in the company: the customer! And he can fire anyone, from the CEO to the simple employee, just by spending his money elsewhere." - ...

Published on November 08, 2023  - Updated on December 14, 2024

The future of emotional analysis in 2024: Predictions and trends to watch In 2024 , emotional analysis is expected to continue its rapid development. Advances in artificial intelligence (AI)...

Published on October 23, 2023  - Updated on December 14, 2024

The impact of emotions in customer-insurance relationship: a key success factor In the insurance world, where customer trust and satisfaction are central, the importance of the customer relat...

Published on October 10, 2023  - Updated on December 14, 2024

Evaluate customer experience: qualitative vs. quantitative Evaluate customer experience and customer journey is a key element of any business strategy focused on customer satisfaction and loyalty...

Published on September 21, 2023  - Updated on December 14, 2024

The art of emotional marketing: how to boost your B2B strategy Emotional marketing has been on the rise for many years, primarily in the B2C (Business-to-Consumer) sector. However, even though it...