Published on December 15, 2022  - Updated on December 14, 2024

Q°emotion X Floa Bank: Semantic and emotional analysis to process customer feedback Voted Customer Service of the Year 2023, Floa Bank is the French champion of payment facilities. Also present i...

Published on February 24, 2022  - Updated on December 14, 2024

Q°emotion X Heineken Experience: Semantic analysis to improve the customer journey and experience Heineken Experience is the oldest brewery of the group. Located in Amsterdam, this brewery ...

Published on February 17, 2021  - Updated on December 14, 2024

How does this British bank compare customer reviews across its branch network? The banking industry is probably the area where customer experience has a central role to play. Indeed, with the emerg...

Published on April 23, 2020  - Updated on December 14, 2024

Customer relations: How can you humanize your bank for your customers? The digital transition that banks have been undergoing in recent years has enabled customers to feel more in proximity with ...

Published on January 13, 2020  - Updated on December 14, 2024

Benefits of emotional analysis : benchmark for the three most used airlines in the USA The three most used airlines in the United States are American Airlines, Delta Airlines, and Southwest Airlines,...

Published on January 13, 2020  - Updated on December 14, 2024

Emotion, the only useful metric when working in sports entertainment A sanctuary for some, a source of relaxation for others, the stadium is above all a place of sharing and gathering. Each game pr...