Published on November 30, 2023  - Updated on October 02, 2024

The impact of artificial intelligence (AI) on the financial sector The financial sector has undergone more transformations in the past two years than in the previous two decades, with digital transfo...

Published on November 29, 2023  - Updated on October 02, 2024

How to detect weak signals : user guide In a world where competition is increasingly fierce, companies must find new ways to stand out and retain their customers. That's why optimizing the customer...

Published on November 20, 2023  - Updated on October 02, 2024

Net Promoter Score: definition, importance and calculation method When it comes to tools for assessing customer satisfaction, the Net Promoter Score stands out as a particularly interesting tool for ...

Published on September 01, 2023  - Updated on October 02, 2024

Revolutionizing customer satisfaction: Unveiling the secrets of NPS tools 1) Understanding the Net Promoter Score Imagine eating your favorite dish at a restaurant when suddenly, the waiter asks you...

Published on April 19, 2023  - Updated on October 02, 2024

Semantic and emotional analysis of conversational data The rise of direct messaging applications in customer relations Nowadays, messaging applications have become indispensable tools in the dai...

Published on January 12, 2023  - Updated on October 02, 2024

The power of customer review analysis in 2024 In today's digital age, customer reviews play a crucial role in any business operation. As more and more consumers turn to online marketplaces and e-comm...

Published on August 17, 2022  - Updated on October 02, 2024

5 types of customer reviews to analyze to improve the customer experience Whether in B2B or B2C, customer reviews play a very important role in the success of a business. Whether it's before purchasi...

Published on May 23, 2022  - Updated on October 02, 2024

The comparison: Emotional analysis vs. sentiment analysis When it comes to using an automatic semantic analysis tool, there are two approaches: sentiment analysis and emotional analysis. Although s...

Published on July 01, 2021  - Updated on October 02, 2024

How to prioritize irritants thanks to emotional analysis? Throughout the consumer experience, the customer will emit different emotions. Even if a person's emotions cannot determine precisely what he...

Published on March 18, 2021  - Updated on October 02, 2024

How to create a satisfaction survey and analyze the results? In any business, collecting and analyzing customer feedback is essential. It would be a shame to take just a few opinions (positive or neg...