Discover the latest Q°emotion news

Find all our content related to customer emotional analysis, consumer experience, and our Cxinsights.io solution, in the form of case studies, best practices and articles.

Emotional and Semantic analysis of conversational data

Published on April 19, 2023  - Updated on December 05, 2023

Semantic and emotional analysis of conversational data The rise of direct messaging applications in customer relations Nowadays, messaging applications have become indispensable tools in the dai...

The power of emotional marketing to build customer loyalty

Published on February 06, 2023  - Updated on December 05, 2023

The power of emotional marketing to build customer loyalty Emotions play a crucial role in human decision making. Indeed, they can influence our perception of the value of a product or a brand, and d...

The Power of Customer Review Analysis in 2024

Published on January 12, 2023  - Updated on December 05, 2023

The power of customer review analysis in 2024 In today's digital age, customer reviews play a crucial role in any business operation. As more and more consumers turn to online marketplaces and e-comm...

Floa Bank (BNP Paribas) - Testimonial

Published on December 15, 2022  - Updated on December 05, 2023

Q°emotion X Floa Bank: Semantic and emotional analysis to process customer feedback Voted Customer Service of the Year 2023, Floa Bank is the French champion of payment facilities. Also present i...

Personalizing the customer experience: what you need to know

Published on November 10, 2022  - Updated on December 05, 2023

Personalizing the customer experience: what you need to know "Customer is king" is a saying we often hear. And it's true, customers have the power and they exercise it by choosing where they buy and ...

10 most efficient customer review platforms

Published on September 09, 2022  - Updated on December 05, 2023

10 most efficient customer review platforms Customer reviews have become very important in recent years. Whether it's to generate sales or to manage their e-reputation, all companies must be interest...

5 types of customer reviews to improve your customer experience

Published on August 17, 2022  - Updated on December 05, 2023

5 types of customer reviews to analyze to improve the customer experience Whether in B2B or B2C, customer reviews play a very important role in the success of a business. Whether it's before purchasi...

How to use semantic analysis to improve customer experience?

Published on April 27, 2022  - Updated on December 05, 2023

How to use semantic analysis to improve customer experience ? It's possible! The comments left by your customers are often a mine of information about your experience and customer journey. It's impor...

Customer Effort Score (CES) : definition, calculation et advantages

Published on April 01, 2022  - Updated on December 05, 2023

What is the Customer Effort Score ? The Customer Effort Score (CES) is a key indicator that aims to put the customer at the center of your strategy. When it was first mentioned in 2010, it reth...

Heineken Expérience : Testimonial

Published on February 24, 2022  - Updated on December 05, 2023

Q°emotion X Heineken Experience: Semantic analysis to improve the customer journey and experience Heineken Experience is the oldest brewery of the group. Located in Amsterdam, this brewery ...

Previous

1

2

3

4

5

6

Next

Q°emotion enables you to…

Automatically classify
verbatim.

Automatic classification

Q°emotion, a tool for ...

Prioritize irritants
on customer journeys.

Irritants & Customer journeys

Want to test our tool?

Ask for a
test of our tool!

phone