Published on January 12, 2023  - Updated on December 05, 2023

The power of customer review analysis in 2024 In today's digital age, customer reviews play a crucial role in any business operation. As more and more consumers turn to online marketplaces and e-comm...

Published on December 15, 2022  - Updated on December 05, 2023

Q°emotion X Floa Bank: Semantic and emotional analysis to process customer feedback Voted Customer Service of the Year 2023, Floa Bank is the French champion of payment facilities. Also present i...

Published on November 10, 2022  - Updated on December 05, 2023

Personalizing the customer experience: what you need to know "Customer is king" is a saying we often hear. And it's true, customers have the power and they exercise it by choosing where they buy and ...

Published on September 09, 2022  - Updated on December 05, 2023

10 most efficient customer review platforms Customer reviews have become very important in recent years. Whether it's to generate sales or to manage their e-reputation, all companies must be interest...

Published on August 17, 2022  - Updated on December 05, 2023

5 types of customer reviews to analyze to improve the customer experience Whether in B2B or B2C, customer reviews play a very important role in the success of a business. Whether it's before purchasi...

Published on May 23, 2022  - Updated on December 05, 2023

The comparison: Emotional analysis vs. sentiment analysis When it comes to using an automatic semantic analysis tool, there are two approaches: sentiment analysis and emotional analysis. Although s...

Published on April 27, 2022  - Updated on December 05, 2023

How to use semantic analysis to improve customer experience ? It's possible! The comments left by your customers are often a mine of information about your experience and customer journey. It's impor...

Published on April 01, 2022  - Updated on December 05, 2023

What is the Customer Effort Score ? The Customer Effort Score (CES) is a key indicator that aims to put the customer at the center of your strategy. When it was first mentioned in 2010, it reth...

Published on February 24, 2022  - Updated on December 05, 2023

Q°emotion X Heineken Experience: Semantic analysis to improve the customer journey and experience Heineken Experience is the oldest brewery of the group. Located in Amsterdam, this brewery ...

Published on January 31, 2022  - Updated on December 05, 2023

How to realize an automatic semantic analysis? Semantic analysis is often seen as a tedious process, very costly in time and resources. However, thanks to artificial intelligence this is no longer re...