Published on July 01, 2021  - Updated on December 04, 2023

How to prioritize irritants thanks to emotional analysis? Throughout the consumer experience, the customer will emit different emotions. Even if a person's emotions cannot determine precisely what he...

Published on April 21, 2021  - Updated on December 04, 2023

In order to optimize the customer experience, it is crucial to focus on the customer journey . The development, analysis, and improvement of this journey is key to ensuring a pleasant consumer ex...

Published on March 18, 2021  - Updated on December 04, 2023

How to create a satisfaction survey and analyze the results? In any business, collecting and analyzing customer feedback is essential. It would be a shame to take just a few opinions (positive or neg...

Published on February 17, 2021  - Updated on December 04, 2023

How does this British bank compare customer reviews across its branch network? The banking industry is probably the area where customer experience has a central role to play. Indeed, with the emerg...

Published on December 02, 2020  - Updated on December 04, 2023

Identifying the best sources of customer reviews is the basis of a good semantic analysis. Feedback from your customers is a reliable and comprehensive source to enrich your knowledge of them. An...

Published on October 21, 2020  - Updated on December 04, 2023

How to manage your E-reputation? In the era of the internet and social media, the e-reputation of a company and a brand is a key factor in its overall image. It can be defined as all the things sai...

Published on October 05, 2020  - Updated on December 04, 2023

6 strategies to increase your NPS (Net Promoter Score) The NPS, or Net Promoter Score, is an indicator used to measure customer satisfaction and loyalty. It has become key in optimizing the customer ...

Published on August 24, 2020  - Updated on December 04, 2023

5 tips to make the analysis of customer reviews profitable Reading customer reviews has never been more important in the buying process. Who among us does not take a minimum of time to read some re...

Published on July 24, 2020  - Updated on December 01, 2023

You are looking forward to improve your customer retention and decrease your churn rate ? Here are 7 tips to help you. 1) Make sure customers can help themselves Most customers will always find ...

Published on June 01, 2020  - Updated on December 01, 2023

How to shape your brand energy and your brand image? Capturing the attention of customers is not enough: we must retain them and, to do so, get to know them. What tool can help companies understand...